Delivery & Returns

Standard Mail Order

Mail order is available to all delivery areas and is free on order values above £100.00 and £8.95 on orders below this value.

Mail Order Delivery Options

* Please note that some of our items are shipped directly from our partners. While we strive to expedite all orders swiftly, shipments from external suppliers can sometimes extend beyond our standard delivery estimates due to factors beyond our control. We are continually working with our partners to minimise any potential delays. However, we appreciate your understanding that delivery times for these items cannot be guaranteed

Local Delivery

We deliver weekly to most of our local trading area via our own vans. Local delivery is free on orders valued above £100.00 and £6.95 on orders below this value.

International Delivery

Unfortunately, we cannot offer international delivery through our website, however, we are happy to provide a price on application for international delivery carriage. For more information, please get in contact with us.

Cold Chain Delivery for Medicines and Vaccines

Some products, medicines, and vaccines necessitate special cooling insulation packaging and are dispatched through our cold chain delivery system. These orders are sent via Royal Mail 24-hour delivery, dispatched by midday the next working day. Although we strive to ensure the delivery of temperature-controlled products within this 24-hour window, please note that delivery times are subject to factors beyond our control, and we cannot guarantee exact delivery times

Shipping and Delivery FAQ

Returns Policy

• All Goods must be signed for upon delivery/collection and should be examined by you prior to being signed for.
• In the event that, upon delivery, you discover damaged Goods, Goods that appear to have been tampered with, Goods  which are past their “sell by”,  “best before”,  “use by” or similar date or an incorrect delivery, you may return such Goods to us (in their original, unmarked packaging) on the vehicle in which they were delivered.  The annotations or alterations should be noted on the signed delivery note (and agreed with our driver).  Collection of such Goods on our behalf by the driver shall not imply that we accept the validity of the claim made by you.
• In the event that you discover these defective Goods after delivery, you must notify us within 24 hours of the delivery (or when the delivery was due), setting out full details of the damage, apparent tampering, short or incorrect delivery including a full product description and code.
• In all cases, we must be given a reasonable opportunity following notice of complaint of examining the Goods and the Goods alleged to be defective must (upon our request) be immediately made available for collection or be returned carriage paid to our premises.
• If you fail to give notice in accordance with Conditions 6.2 or 6.3, the Goods delivered shall be deemed to be in all respects in accordance with the contract and you shall be deemed to accept, and must pay for, the same and all claims in respect of non- delivery, loss, damage, defect or non compliance shall thereafter be wholly barred
• We shall not be liable for any defect in Goods arising from or in consequence of the manner in or conditions under which the Goods are stored.  In any event our liability is limited (at our option) or replacement of the Goods (or part thereof) or refunding (by way of a credit note) the cost of the Goods (or  part thereof) which are defective/missing .
• Goods may returned which are not faulty or damaged and  in a saleable condition will be credited but will  be subject to a 25% restocking charge.